 Publishers Frequently Asked Questions
How
do I contact Affiliate Fuel?
Easily!
We can be contacted in a variety of ways. All of our contact information can
be found at:
http://www.affiliatefuel.com/about_us/contact.html
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Why do
you use a 1950's style theme on your site?
Great question,
we're asked this a lot! We decided to use this theme as we felt it is the best communicated SERVICE. When you think about pulling into a gas station in the 1950's, you
can assume the people who come out to help you will do their best at making
sure you are taken care of. And that's what we do. We offer unparalleled service
to all of our customers
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What are the terms CPA, CPC, CPS, CPM, etc?
All of
our terms can be found at: http://www.affiliatefuel.com/about_us/dictionary.html
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Do you offer CPC and CPM offers?
Nearly
all of our business is conducted on a CPA basis. We do not specialize in CPC
and CPM offers, as inventory quality ranges greatly across different sites.
Ultimately, for affiliates and advertisers alike, backend performance is what
determines the long-term success of the campaign. Therefore, we constantly analyze
the backend CPC and CPM conversions on campaigns. Ours are among the highest
in the industry.
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How do I sign up for Affiliate Fuel and what are your terms?
You can
sign up for Affiliate Fuel by filling out our signup form at: http://www.affiliatefuel.com/cgi-bin/newhost.
All of our terms are located here as well. Please make sure that your site meets
these qualifications before you apply, as we DO NOT automatically approve any
affiliates.
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How long does it take to be approved for Affiliate Fuel?
Since we
carefully review all of the applicants' websites before approving them, this
process can take up to 10 business days to be approved.
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Why was I denied to be a publisher for Affiliate Fuel?
We have
stringent guidelines to be a part of the Affiliate Fuel network. If your site
does not meet all of our general requirements, then it will not be approved.
If at some point in the future you feel that your site meets up to our requirements,
please apply again.
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What are Affiliate Fuel's payment terms?
Officially,
Affiliate Fuel has terms of NET 60. However, since our inception, we have paid
out NET 30 on average. We make it a top priority at Affiliate Fuel to pay our
publishers in as timely a manner possible.
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How do I get help from your company on running advertising offers on my site?
We PRIDE
ourselves on this point and do everything possible to help you with this. You
can contact us in a variety of ways, including sending an email to support@affiliatefuel.com,
or telephone (310) 449-9000 and one of our friendly Affiliate Managers will
be glad to assist you.
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How long does it take for stats to be updated?
For most
offers lead stats are updated hourly, and click stats are updated every 4 hours.
And we do run a few offers in which ad stats are uploaded into our system. These
offers have lead updates which range from daily, bi-weekly, weekly, and monthly.
All delayed lead update times are posted in the "fill up" section where you
obtain the banner code for each offer.
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What are your methods for approving advertisers?
All advertisers
must go through a pre-qualification process. This includes evaluation on our
part of the offer, its targeting, the number of signup fields, its marketability,
creatives, landing pages and other aspects which can effect its performance
and your profitability. If an offer meets all of our guidelines, and we feel
it will add value to our network and its affiliates, we will place it within
Affiliate Fuel.
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I lost my username or password. Where do I get it?
Our convenient
password retrieval system can be used at: http://www.affiliatefuel.com/cgi-bin/lostpassword.
Any problems with usernames should be addressed by sending an email to support@affiliatefuel.com
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I didn't receive a check for campaigns I ran, who should I contact?
Send an
email to billing@affiliatefuel.com. Please list your username and what month
you are missing a check from.
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What is the cross-network conversion table?
The cross
network conversion table can be found in the "tune up" section of your login
area. This table breaks down the conversion rate (click-to-lead) of each offer
on the network. By multiplying the conversion rate by the offer payout, the
table lists from top to bottom, each offer's NET average CPC breakdown on the
network. This table is a great overall tool to estimate how well an offer is
performing and should convert for you.
Note: Keep in mind that due to our stringent approval process of affiliates,
our network has a very accurate 'average', as there are no fraudulent sites
which can skew these conversion statistics, therefore allowing you to make a
more analytical decision when placing a campaign. Nonetheless, it's important
to keep in mind that performance can vary depending on the targeting of your
site to the given offer.
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What does it mean when an offer is on hold?
When an
offer is placed on HOLD, it means an advertiser's account is running low on
available budget or there's some other issue which needs to be addressed with
the advertiser before further delivery can occur. Affiliates who are currently
running an offer when it is put on hold can continue to run it. However, new
affiliates who wish to run the offer will not have access to the code. This
allows us to stabilize the delivery on an offer without suspending it (and asking
you to take down your links). It gives the advertiser time to "refuel" their
account prior to the point at which an offer will become suspended.
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How do I apply to run an offer that is restricted?
An offer
is restricted if it has a yield sign in the "fill up" section. If you wish to
run a restricted offer, simply click on it to go to the banner code page. Under
the linking details, it will state:
"This
offer is restricted. Your site must be approved to run it. If you feel your
site can successfully deliver this advertisement please click here to apply.
Simply fill out the 3-field application, and we will get back to you whether
or not your site has been approved to run the offer."
Note:
We restrict offers which have limited budgets, or specific demographic targets
(such as CPC or targeted CPA)
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How do I add another site? How many can I add?
You can add up to 100 additional sites in the "fill up" section, by clicking on the drop down menu at the top of the page, and selecting "Add New Web Site". Click on "go", and then fill in your website URL, its title, and its category. We will review your site within 3 business days. Please keep in mind that these 'sub sites' will be required to meet our network requirements.
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How do I cancel my account with Affiliate Fuel?
Of course we'll do everything we can to keep you! In the event your having problems with anything, please contact us first so that we can handle it. Otherwise, you can email support@affiliatefuel.com if you wish to cancel your account or your site ownership has changed, etc.
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